Privacy Policy

1. Information We Collect

NYC Royal Carriage collects information to provide and improve our carriage tour services:

• Contact Information: Name, email address, phone number
• Booking Details: Tour date, time, number of passengers, pickup location
• Payment Information: Processed securely through Stripe (we do not store card details)
• Communication Records: Customer service interactions and feedback

2. How We Use Your Information

• Process and confirm your tour bookings
• Send booking confirmations and reminders via email and SMS
• Provide customer support and respond to inquiries
• Improve our services based on customer feedback
• Comply with legal obligations

3. Information Sharing

We do not sell or rent your personal information. We may share information with:

• Service Providers: Payment processors (Stripe), email/SMS services for notifications
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement industry-standard security measures to protect your information, including SSL encryption for data transmission and secure servers for data storage. Payment processing is handled by PCI-compliant third-party services.

5. Your Rights

• Access: Request a copy of your personal information
• Correction: Update inaccurate information
• Deletion: Request removal of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications

6. Cookies and Tracking

Our website uses cookies to enhance user experience, remember preferences, and analyze site traffic. You can control cookie settings through your browser preferences.

7. SMS Messaging Program

SMS consent is separate and optional from accepting our Terms of Service and Privacy Policy. During the booking process you will see a dedicated, distinct checkbox labeled "I agree to receive transactional SMS from NYC Royal Carriage about my booking." This checkbox is not pre-checked and is not required to complete a booking — you may book without consenting to SMS and still receive all booking notifications by email. Below are the full terms of our SMS program for guests who choose to opt in.

Program Description

NYC Royal Carriage's SMS program sends transactional, service-related messages directly tied to your booking — no marketing, promotional, or third-party content. Specifically, you may receive:

• Booking confirmations — sent immediately when your booking is confirmed
• Tour reminders — sent 24 hours before, and on the morning of, your tour
• Payment notifications — payment links, payment-pending reminders, and payment confirmations
• Booking updates — sent only when a change is made to your reservation
• Review requests — sent once after your tour, asking for feedback

Message Frequency

Message frequency varies and depends on your booking activity. A typical customer receives 3–6 messages per booking. We do not send recurring marketing texts.

Fees

Message and data rates may apply, depending on your mobile carrier and plan. NYC Royal Carriage does not charge a fee to send or receive messages — any charges come from your carrier.

Opt-Out (STOP)

You can opt out at any time by replying STOP (or UNSUBSCRIBE, CANCEL, END, or QUIT) to any message from us. After you opt out, you will receive one final confirmation message and no further SMS from our system. If you opt out, you may not receive future booking confirmations or reminders by SMS — we recommend ensuring your email is on file so you continue receiving notifications by email.

Help (HELP)

Reply HELP at any time to receive a message with our contact information and how to get assistance. You can also reach us anytime at (646) 656-9717 or info@nycroyalcarriage.com.

Re-Opt-In (START)

If you previously opted out and wish to start receiving SMS again, reply START to any of our numbers, or check the SMS consent box again on your next booking.

Consent and Eligibility

Consent to receive SMS is not a condition of purchase of any goods or services. You may complete a booking without SMS consent and receive notifications by email only. Our SMS program is intended for users 18 years or older located in the United States. We do not share your phone number with third parties for marketing purposes.

Supported Carriers

We deliver messages via 10DLC long-code, which is supported by all major U.S. wireless carriers including AT&T, T-Mobile, Verizon, and their MVNO partners. Carriers are not liable for delayed or undelivered messages.

WhatsApp Messaging

If you have enabled WhatsApp notifications, the same scope, frequency, and opt-out terms apply via WhatsApp Business. You can stop WhatsApp messages at any time by blocking the contact within your WhatsApp app.

8. Children's Privacy

Our services are available to all ages, but online bookings must be made by individuals 18 years or older. We do not knowingly collect personal information from children under 13 without parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

10. Contact Us

For questions about this Privacy Policy or your personal information:

• Email: info@nycroyalcarriage.com
• Phone: +1 (646) 656-9717
• Address: 7th Ave & Central Park S, New York, NY 10019